Contact Us
Need help with an order, product advice, or anything else? Fill in the form and we'll get back to you fast.
Frequently Asked Questions
How long does UK delivery take?
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Most in-stock orders are dispatched within 1–5 business days. UK delivery typically arrives within 7–14 business days after dispatch. You'll receive a tracking link by email as soon as your order ships.
Are there any customs or import fees?
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No — zero hidden fees. BLNCE was built specifically to solve this problem. All UK orders arrive with no customs charges. The price you see is the price you pay, nothing more.
Can I return or exchange a product?
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Yes. We do not accept returns due to buyers remorse, however if there is an issue with your product please raise a ticket using the contact form above and we work with you to find a solution
I need help choosing the right setup — can you advise?
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Absolutely. Send us a message with your budget, simulator software, and what you currently have and we'll give you honest, no-pressure advice.
My item arrived damaged — what should I do?
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Please contact us within 48 hours of delivery with your order number and photos of the damage. We'll get it sorted as quickly as possible.
Do you offer brand ambassador or partnership opportunities?
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Yes — we're always open to working with genuine sim racing creators and community members. Use the contact form above and select "Partnerships & Ambassadors" as your topic.